Frequently Asked Questions

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Pricing varies usually by make, model and time. A normal limo rental Houston on a weekday for three hours, including door to door service round trip for a town car starts at $250.  A stretch limo rental for 3 hours would be around $398, a Hummer limo at $598. Sprinter Vans, and Expeditions would be about $450. Week end rates would go up. Of course, each trip is custom made to your needs so pricing will vary, but this is the ballpark you can expect to pay for limo rental service in the Houston area.

A Broker connects you with other limo services. One common broker is Limos.com. When you use a broker, you have no idea what kind of limo will actually show up. A broker has no knowledge of the condition of the car you are renting, nor the quality of the driver.  All the reviews that are posted on Limos.com are positive ones. They will not post severe bad reviews of the operators. A majority of the limo operators on that site have old and out of date limos and most of the amenities don’t work. 

Soana's Limousine of Houston is a Carrier. This means we own and maintain our own fleet of limos, hummers, buses and vans to rent. We have strict quality control over the limos we rent, and expect the highest customer

In order to keep our limousine rental fleet pristine, all our vehicles are non-smoking. No food is allowed in the limos, but you may have beverages such as water, soda, beer, wine and champagne. No sugar based drink mixes are allowed.

Soana's Limousine requires 50% non- refundable deposit at the time of reservation, if the reservation is 30 days outside of the event date. Balances are due 30 days prior to the event date. You can also choose to prepay. We accept major credit cards.

We maintain a fleet of limos that are no older than 5 years old, so the likelihood of breakdown is small. In extremely rare cases like a flat tire, or in the event of any breakdown, that portion of the time the vehicle is in-operable will be refunded to the client or you can have that down time at the end to make up for the lost time. 

Soana's Limousine is not responsible for things outside our control like road closures, accidents, traffic, etc.

Changes are not a problem. Dates and address change MUST be emailed to us. There will usually be no charge for an address change if it is in the same city or adjacent town. Address changes the same day of service are strongly discouraged. In the event of a cancellation, your deposit would be non-refundable. Cancellations within 30 days of service may result in a 100% charge. We cannot change the date of the service to another date. No exceptions!!

Soana's Limousine has been in business for over 15 years. We have the proper licensing and carry $5 Million in coverage on all of our vehicles.

Soana's Limousine offers door-to-door service, which means we will be happy to pick you up and drop you off right where we start. All runs that we quote over the phone include up to 3 pickup address, 3 destination points and 3 drop off’s at the end of the night. Anything else may be subject to extra fee’s due to the cost involved. (Proms: 2 pickup addresses, 2 drop offs and up to 3 destination points). 

Many cities also prohibit buses from going down minor roads (such as suburban roads). So for all Party Bus runs we prefer only 1 pick-up address and 1 drop at the end of the night. Please note that all runs involving the consumption of alcohol can’t begin in any parking lot where everyone has to get back in their vehicles at the end of the night and drive off.

Here is a link to our terms of service for more details on what we provide. Terms include but are not limited to what is on the form, depending on additional services you may request. 

Soana's Limousine Limousine operates a fleet of executive sedans, SUV’s – 6, 10 and 14 passenger Lincolns, 14 passenger stretch Expedition and 20 passenger stretch H2 Hummer Limos, as well as variety of party buses and limo buses that seat 22-36 people.

All our limousines are fully loaded and equipped with leather interior, color TV, flat screens, VCR, DVD Player, CD, surround sound stereo, privacy divider, neon lights, mood lights, strobe lights, laser lights, black lights, and star lighted mirrored ceilings.

Soana's Limousine suggests you make the reservation as soon as possible to ensure the availability and choice of limousine for your special event. 

Generally, advanced notice of 7 to 10 days is required to schedule an hourly service. Because the limo industry is route-based, it can be difficult to find a matching run for your limo on short-notice. 

Expedited pick-ups (with less than 7 day advanced notice) can be arranged but changes or errors increases from last minute communication. Weddings should be scheduled at least 3 months in advance if possible to assure availability for your preferred date.

We provide limo service to Houston, Galveston and beyond. We service many locations such as Montgomery County, TX. Brazoria County, TX and Fort Bend County, TX. We also offer Tours of Houston, and Galveston Wine Tours.

Soana's Limousine’s sick fee is up to $500 per incident. So please make sure you let your guests know this is something that you will be holding them responsible for if you have to pay this costs. 

Unfortunately we only have our contract with one person, and we require all runs involving alcohol to be held with a credit card security deposit of at least $500.00.

Soana's Limousine’s overtime starts after 10 minutes of the scheduled drop off time and is charged by the whole hour and not pro-rated. It is important to understand that the time does not stop when we pulled up in front of your final drop off location. Time stops when everyone one has existed the vehicle with all their belongings and are completely finished with the vehicle including taking any additional pictures.

All our drivers have commercial class B or A endorsements along with Passenger Endorsements for all limos greater than 10 Passengers. This means they have gone through the DMV written commercial driver’s test and passed as well as a behind the wheel examination. 

All of our chauffeurs at Soana's Limousine go through 2 weeks of training both in class and out in the field going with other experienced chauffeurs. It takes a special type of person to be handle all different crowd types from teenagers to retired adults and we look for the best there is in the business!

Our app is perfect to keep you informed during your limo rental service. You can also easily schedule and book your next service. From your mobile device, visit our home page, scroll to the bottom and click “Get the App”. 

You must be on your smart phone, you cannot register for our system through a desktop. Once you download the Driver Anywhere App, it will go to our Soana's Limousine page. 

Set up an account with a user name and log in. Now you can use the app anytime. You will be able to see your services, the ETA of your driver, and also communicate with your driver while at an event in case your plans change. Perfect addition to any limo service experience.